Fair access
We do not unlawfully discriminate based on race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, marital status, or another protected characteristic. A program may have lawful eligibility conditions; staff should explain the relevant requirements.
Prioritization
Staff may prioritize urgent risk, disability-related access needs, severe disability, imminent loss of housing, homelessness prevention, and other documented safety or stability needs. Program eligibility, resource availability, and lawful grant or donor restrictions also affect what can be offered. No automated risk score on this website makes eligibility decisions.
Choice and privacy
Ask why information is needed and decline optional questions. You may start by phone without a permanent address, a precise location, or both an email address and a phone number. Ask about alternatives if a web form or callback is not safe. Declining optional information does not by itself determine eligibility, though a particular benefit may require documentation later.
Access and accommodation
Ask for a reasonable accommodation, language assistance, an alternate format, or help using the website. You do not need to provide a diagnosis in a public form. Tell us the barrier and a safe way to respond; we will discuss an appropriate next step and any available referral.
Accessibility contact optionsReferrals and information sharing
A resource listing or referral is not a guarantee of availability. Ask what will be shared, with whom, and for what purpose before a coordinated referral. Consent to contact you is not blanket permission to release your case records. Where an exception or legal obligation applies, we will handle it under the applicable requirements.
Reconsideration and complaints
To question a decision or report unfair treatment, contact us and request a service review. Include your request reference if available, the concern, and a safe reply method. You may ask for a different reviewer where possible and request a written explanation. Raising a good-faith concern will not itself reduce access to support. This process does not replace an agency’s appeal procedure or extend its deadlines.
Request a service reviewCall 408-409-5719